Shipping, Returns, Payments
Shipping cut off times are 3pm Eastern standard time Monday-Friday and 11am on Saturdays.
Payment Policy:
Delacruz Motorsports pays a 5% processing fee on all purchases/transactions. Customers will not be refunded this 5% processing fee under any circumstance. This processing fee is paid to a third-party and is not able to be refunded to a customer. This includes orders that have been paid, but not yet shipped.
Reimbursements or refunds will only be paid to the original purchaser via the original payment type that was used when the product(s)/service(s) were purchased.
In the event that an order is flagged as high risk for possible fraud or identity theft, Delacruz Motorsports has the right to require additional information from the customer to confirm the purchaser's identity. This may include but is not limited to: a photo copy of the purchaser's identification, a photo copy of the credit/debit card used for the order, bank verification, address verification, telephone number verification, etc. If the customer is unable to provide any of the requested documentation, the order will not be fulfilled. All subsequent/future orders made by the same customer who was previously unable to provide the above mentioned documentation will be black listed and not processed.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Shipping Policy:
All shipping options offered and/or selected at checkout include a processing and handling time of up to 48 hours once your order has been received. Unless otherwise noted, every order placed is subject to processing and handling.
Delacruz Motorsports is not responsible for packages/orders once they are physically received by the shipping carrier. Once a package is shipped/dropped off with the shipping carrier Delacruz Motorsports can not be held responsible for lost or delayed items. No refunds can/will be issued for shipping charges due to lost or delayed items. The shipping charge is paid directly to the shipping carrier and is not able to be refunded. If there is an issue with your shipped items, we will always suggest you contact the shipping carrier first to file a claim for packages that may be lost, delayed, or arrive with damaged packaging. Otherwise noted in the shipping policy, feel free to contact us at info@delacruzauto.com for any other shipping inquiries.
PO Boxes: You may be responsible for increased costs associated with shipping to a PO box. Many shipping carriers charge higher rates for large or bulky items that physically cannot fit in a PO box and must be held for the customer in a different area. The "free shipping" option does not apply to orders placed for large or bulky items that physically cannot fit in a PO box. In the event that you place an order that includes a large or bulky item being shipped to a PO box, you will be contacted to either: a) pay the difference in shipping cost or b) provide a different address for your order to be shipped to.
Drop Shipping: Delacruz Motorsports strives to keep every item possible in-stock and on our shelves, however, we may be required to drop ship some items of your order. In this case, our 48 hour processing and handling period may be extended, if a product is no longer in stock, on a back-order, or pre-order status we will do our best to notify you in a timely manner. When drop shipping, we select the fastest and most economically similar option available from the manufacturer to your location. Certain shipping options/carriers may not be available from the manufacturer. If you paid for shipping and that option is not offered by the manufacturer we will select a comparable option. If you require a specific shipping method, please contact us before placing you order. Additional shipping costs may be incurred. Feel free to email us at: info@delacruzauto.com to check the availability of an item.
Third-Party Carriers and Freight Companies: We HIGHLY advise against utilizing a third-party carrier or freight company to forward your package for delivery overseas. In our experience, packages often get lost or misplaced at the hands of these third-parties. If you utilize a third-party carrier, we are unable to provide any support for a lost or stolen package once it is marked 'delivered' at their facility. Navidium Shipping Protection does NOT protect packages being delivered to a third-party carrier. USPS also explicitly does not provide support for claims regarding packages delivered to third-party carriers.
All orders placed over $1,000 will require a signature confirmation upon delivery. If your shipping address is located in a multi-family or business park/complex (i.e. an apartment, condominium, duplex, etc.) signature confirmation may be required and it is your responsibility to be available when the package is scheduled to be delivered. You will receive a notification via the tracking information if signature confirmation applies to your order.
Delacruz Motorsports will only ship orders to the customer's billing address, which must match the customer's shipping address. Further information may be requested from international customers using a cargo company or package forwarding service to ensure that their billing address matches the final destination of the order.
*Orders are processed Monday-Saturday. MOST orders placed before 12:00 p.m. est Monday-Friday for in stock items (please see below for "In Stock" status) will be shipped same day. MOST orders placed before 10:00 a.m. est on Saturdays will be shipped same day. No orders are processed or shipped on Sundays, Federal US holidays, or observed dates. Orders placed after normal business hours will be processed on the following business day. We reserve the right to have a 48 hour processing and handling time in extreme cases and even longer when fulfilling drop ship orders where the processing time is out of our control.
What does "In Stock" mean on our website? The in stock status shown on items listed means we either have the item here at our facility, or the item is in stock at the manufacturers warehouse. We also leave specific items such as pre-order's or items requiring payment before manufacturing listed as in stock to allow payment for said items. Any item that is subject to a pre-order or a lengthy ETA will have this noted within the item description and should be duly noted. Burton Racing runs internal status checks with manufactures randomly on a bi-weekly basis, as a smaller company we do our best to insure our "In Stock" status is legitimate however this is not a guarantee. We HIGHLY recommend customers contact us to confirm item availability for any orders with tight time frame requirements so we can assist in the best possible outcome.
Important:
The customer is directly responsible for all of the following shipping actions, Delacruz Motorsports will not refund or replace any parts and/or purchases if the customer fails to do any of the following.
Address: The customer is 100% responsible for inputting the correct address into our website or other sales channels. We can not and will not change or modify a shipment once it has been shipped. If you input the incorrect address for either shipping or billing you individually accept the risk of the shipment not making it to the desired location.
Shipping Method: If you do not select a shipping method we will use the most economical solution. If you need certain shipments to be sent by a specific carrier and/or service you individually must select that service at checkout. If you opt for free shipping you waive all rights to Delacruz Motorsports accepting responsibility for any discrepancies or mishandling by the shipping carrier.